A simple,,
honest return.

We want you to be genuinely happy with what arrives. If you're not — for any reason — return your purchase within 30 days for a full refund or exchange. We cover return shipping within Australia. If a product is faulty or damaged, we'll replace it and cover the cost of getting a new one to you.

This sits alongside your rights under Australian Consumer Law, which we never seek to limit.

You have 30 days from the date your order is delivered to start a return. We track this via your Australia Post tracking, so you don't need to find a receipt. Items must be returned in resellable condition with at least 80% of the product remaining — we keep a sample for quality records.

1. Start a return at jacksonmiles.com.au/returns — enter your order number and email.
2. Choose refund or exchange for each line. Swaps for any product of equal or lower value are zero-cost; if you're upgrading, we'll send a top-up link.
3. Print the prepaid label we email you, drop the parcel at any Australia Post office, and that's it.
4. We'll process within 3–5 business days of receiving the parcel. Refunds land back on your original payment method within a further 1–3 days, depending on your bank.

Refunds are issued to the original payment method. If you paid with Afterpay or Klarna, the refund flows back through their system; we'll update them as soon as we process your return. Exchanges ship the same day they're approved, so you're rarely without anything for long.

Emailhello@jacksonmiles.com.auwithin 14 days with your order number and a photo of the issue. We'll replace the item from the next batch and cover all shipping. There's no need to return the original — we'd rather you used what you can salvage than waste it in transit.

• Items with less than 20% remaining (we have to assume they were used in full).
• Gift cards and final-sale items, which are clearly marked at checkout.
• Items returned more than 30 days after delivery — though it's worth emailing us; we make exceptions.